Terms & Conditions

By booking or participating in any workshop, class, event or online session (including Qi Gong, Yin Yoga, Shake the Dust and related wellbeing practices) with Lou Walker Wellness, you confirm that you have read, understood and agree to the following Terms & Conditions.

Booking & Payment

  • All bookings must be paid in full at the time of registration.

  • A legally binding contract is formed once payment has been received and your booking has been confirmed.

  • All prices are shown in Pounds Sterling (£).

Cancellation & Refund Policy

In-Person Workshops & Events

  • All bookings are final and non-refundable.

  • If you are unable to attend, please contact us as soon as possible. At our sole discretion, we may offer a transfer to a future workshop where at least 48 hours' notice is given. Transfers are not guaranteed and are subject to availability.

  • Bookings may be transferred to another attendee with prior written notice and the agreement of Lou Walker Wellness.

  • Any Stripe or other payment processing fees are non-refundable.

Online Drop-In Zoom Sessions

  • All bookings are final and non-refundable.

  • Bookings may be transferred to another participant with prior written notice and the agreement of Lou Walker Wellness.

  • Any Stripe or other payment processing fees are non-refundable.

Late Arrivals & No-Shows

Late arrivals, missed sessions and no-shows are non-refundable, in line with the cancellation policy above.

Your Statutory Rights

Nothing in these Terms & Conditions affects your statutory rights under UK consumer law.

Exceptional Circumstances

Any refunds or transfers outside of this policy are entirely at the discretion of Lou Walker Wellness.

Your Statutory Rights

Nothing in these Terms & Conditions affects your statutory rights under UK consumer law.

Changes or Cancellation by Lou Walker Wellness

Lou Walker Wellness reserves the right to:

  • Reschedule an event or class.

  • Change the venue where reasonably necessary.

  • Substitute the instructor where appropriate.

  • Cancel a session due to circumstances beyond our reasonable control.

If we cancel a session, you will be offered either:

  • a full refund; or

  • a transfer to an alternative date (where available).

Our liability is limited to the amount paid for your booking. We are not responsible for indirect or consequential losses such as travel costs, accommodation expenses or loss of earnings.

Health & Participation

Participation in Qi Gong, Yin Yoga, Shake the Dust and other movement or wellbeing practices involves physical activity.

By participating, you confirm that:

You are responsible for ensuring that participation is appropriate for your current health and fitness.

  • You are responsible for ensuring that participation is appropriate for your current health and fitness.

  • You have sought appropriate medical advice where necessary.

  • You will inform us before participating if you have any relevant injury, medical condition or if you are pregnant.

  • You are responsible for deciding whether participation is appropriate for you on the day of the session.

  • You will practise within your own limits and stop immediately if you experience pain, dizziness, discomfort or distress.

  • Participation is entirely voluntary and at your own risk.

Pregnancy

If you are pregnant, you confirm that:

  • You have obtained appropriate medical advice before participating.

  • You have informed Lou Walker Wellness prior to attending.

  • You accept responsibility for practising safely within your own limits.

Medical Disclaimer

Lou Walker Wellness provides movement, relaxation and wellbeing education only.

Nothing offered through classes, workshops or events constitutes medical advice, diagnosis or treatment, and participation should not be considered a substitute for professional medical care.

Liability

To the fullest extent permitted by law, Lou Walker Wellness shall not be liable for any injury, loss or damage arising from participation except where caused by our negligence or breach of statutory duty.

Nothing in these Terms excludes or limits liability for:

  • death or personal injury caused by negligence;

  • fraud or fraudulent misrepresentation; or

  • any liability that cannot legally be excluded under the laws of England and Wales.

Online Sessions

Participants are responsible for:

  • ensuring they have sufficient space to move safely;

  • providing a suitable internet connection;

  • using appropriate equipment where required.

Lou Walker Wellness is not responsible for:

  • internet interruptions;

  • technical issues outside our reasonable control;

  • participant hardware or software failures.

Session links are provided for registered participants only and must not be shared.

Personal Property

Participants remain responsible for their own personal belongings. Lou Walker Wellness accepts no responsibility for loss of or damage to personal property brought to any venue.

Intellectual Property

All teaching materials, handouts, recordings, resources and course content remain the intellectual property of Lou Walker Wellness.

You may not:

  • record sessions without prior written permission;

  • reproduce, distribute or share course materials;

  • share paid content with third parties.

Lou Walker Wellness reserves all rights in relation to any unauthorised use of its intellectual property.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Details

Lou Walker Wellness
Email: louise@louwalkerwellness.com

As a sole trader, our business address is available on request,please email us if you require this for any formal correspondence.

For any questions, complaints or booking issues, please contact us at the above email.